Celebrity Cruises
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My wife and I booked two back to back…
My wife and I booked two back to back cruises on Celebrity Edge from Jan. 23 to Feb.3 and Feb.3 to Feb.13. We booked through Celebrity to avoid any problems down the road as it was our trip to celebrate our 50th wedding anniversary. We were promised this beautiful stateroom with a balcony. We haven’t travel in the last 3 years because of COVID. The night before the embarcation we self tested for COVID with a negative result. The next day we proceeded to the ship for embarcation. We were shocked that there was nothing in place to screen passengers for COVID. We proceeded to our assigned stateroom only to be very disappointed with the balcony. It had a very obstructed view with reels of hoses on the platform next to our balcony. After complaining for 3 days, we were finally assigned a better stateroom. After 6 days of cruising my wifefelt unwell and she remained in the room resting. The next day she still fell sick and to be respectful for the other passengers we went down to the medical clinic. She tested positive for COVID and had to be quarantined for the next 5 days. I tested negative so I could roam around the ship providing I wore a mask. Terrible experience. Guest relations would call her everyday not to enquire how she was doing but mainly to make sure she was in the room. This person had absolutely no empathy, was very condescending and rude. We never made it to our second cruise because we were escorted off the ship apparently for breaching the ship protocol. This ship is ultra modern but very impractical. The hot tubs are 2 story higher than the pool, the chairs although beautiful are very uncomfortable. The food was mediocre at best and we were very disappointed having travelled with Celebrity on numerous occasions and being most impressed with the food and the service. This time, personnel was not friendly, guests relation indifferent, the entertainment ordinary and the overall quality wasn’t there. I would definitely recommend against this ship . We will be very hesitant to travel with Celebrity again.