VOXI Mobile
View company profile →
Refusing To Refund Cancelled Order
Purchased a phone from VOXI and a sim only plan. Decided I no longer wanted the device so rejected the parcel delivery, DPD marked the delivery as refused and it showed as being returned to sender. 2 weeks later, VOXI still failed to refund the phone. Reached out, VOXI advised the handset hadn’t reached them and therefore the phone could not be refunded until such time they received it. As VOXI arranged the delivery, the issue is between VOXI and DPD and the customer is not liable for missing parcels once refused. However VOXI didn’t want to acknowledge this which left me having to perform a chargeback. Within 24 hours of raising the case with PayPal, they found the case in my favour and refunded the balance. Absolutely appalling service by VOXI, will not use them again and would recommend others against doing so.