Ticketmaster Italia
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Purchased four expensive VIP packages…
Purchased four expensive VIP packages for Alanis Morissette at Villa Manin Italy 22/6/25 including lounge access, complimentary drink, merchandise package and on site host. Ticketmaster removed the lounge access and offered a free drink and backstage tour in lieu. We were then advised of a 5.00pm check in deadline at short notice. As we were travelling from the UK we were unable to make it by the deadline and therefore were not provided with the backstage tour, complimentary drinks or merchandise. In general the organisation of the concert was a shambles (no help available, process for buying beer). Ticketmaster have refused to accept responsibility or reimburse drinks or merchandise package. In short we did not receive what we purchased. Be careful Ticketmaster do not provide what you purchase. As a quasi monopoly they can do what they want.