Aussie Broadband
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"don't give a F attitude" is accurate
"don't give a F attitude", yes this is very accurate... I can't believe you advertised that... But it makes sense considering the crap attitude I received. I Ordered Aussie broadband, with a new modem/router. The modem/router was sent in a few days, but it took quite a while for AB to actually connect me to the NBN network. Something like 21 days 🤦🏿 I started using the net once it was all connected and had issues, weird issues I'd never experienced since using 56k internet in the 90s!! My internet would take SO long to load a page when browsing or loading up stream services. And then it would buffer and buffer... So bad. I tried many fixes, contacted NBN to confirm if my connection was stable, which it was because I'd transfered from another ISP and had NBN. I called AB to confirm if my connection was ok, and they said it was fine and must be something wrong on my end... despite being sent a "preconfigured modem/router" from Aussie Lapband. After around 10 days of this I had a friend come over to help with the issue. He brought over a different modem/router to test. Connected it, it automatically configured, and the net worked perfectly with great speeds and no more 5 minutes waits for a browser search to appear. Conclusion, the modem/router wasnt working. At this stage it was day 33 or 34. I contacted Aussie Jokeband to get a refund on the modem/router because my friend gave me his older one which was working perfectly. They said "we only offer a refund or replacement within 30 days of the modem/router arriving at your premises". Are you FN kidding...? I argued and argued, escalated the ticket, argued some more and ultimately was told to p off because it's been over 30 days. I then contacted the modem/router company to see what their warranty agreement was. They said it was a 2 year warranty! Wow... I informed them of the situation and they told me that the warranty falls under Aussie Bawllband and because I purchased the modem through them, they cant give me a refund through their company, it just be done through Aussie Broband. I contacted them again to tell them it's a 2 year warranty based on the actual modem companies policy and I want my money back, and they said no again... This was a $250+ modem/router... I escalate the ticket again and actually get someone that tries to help me rather than P in my ears with more pathetic "support". They told me that from their end they can see that THE MODEM WASNT CONFIGURED CORRECTLY! are you fN kidding me...?! So it's actually YOUR fault, and I still can't get a refund?! He said he'd like to refund me but it goes against the company policy 🤦🏿 pathetic... He then offered to remotely configure the modem/router. I told him no, and to transfer me to the team that cancels accounts, and left. Went with Origin, way better. I ended up selling the modem/router for $180 and informed them of my issue. Aussie Gronkband is an absolute joke. And definitely have a "don't give a F attitude" like their ad used to say. Avoid them at all costs!