LY
Lyca Mobile NL
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Impossible to cancel auto-renewal
Lyca intentionally makes it incredibly difficult to cancel the auto-renewal option for any phone plans. I am still at a loss on how to cancel it and am helplessly watching my money be stolen. The feature on the app and desktop version as I have both tried does not work. You go to turn off auto-renewal and it simply does not work, it asks you "Please review details as below- Kindly enter valid Cancel Date" then gives you no option to do anything but hit close. Then nothing happens. When I tried to cancel via the AI customer service support, the chat crashes once I finally get to the point of trying to cancel it. This is one of countless issues I have had using lyca mobile NL for the last 5 months.