Paisley Freight
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My 4 Alloy wheels with tyres were some…
My 4 Alloy wheels with tyres were some how “lost” 5 weeks ago and Paisley Freight have just paid me half the value of the item that THEY lost. I suspect they have some dodgey characters working for them. I sold them the alloys and tyres on EBay for £370 and I paid £40 for delivery with Paisley Freight. They paid me £190 today as compensation. I requested the full amount that I sold them for on EBay but they said because I didn’t pay for the insurance they were not able to give me a full payout. From the moment they were collected the driver left no proof of collection and the one time I spoke to customer service on the phone they said they had no record of the alloys being collected from my house. (This is why I suspect theft from the driver) This is also why they should be paying me in full as the driver did not do his job properly so therefore 100% of the responsibility is on Paisley Freight. If the alloys collection was recorded and I was given a tracking number they wouldn’t have got “lost”. Also when the driver turned up at 11.30am to pick them up he said his van was full and returned at 3.30pm. Maybe working out of hours?? The customer service line is turned off. You can ring them in the suggested office hours and still doesn’t work. Paisley Freight have been reported to trading Standards and Police. Would highly recommend NOT using Paisley Freight. It’s cheap but it’s also a Gamble wether your item will turn up at its destination. I recommend paying a bit more and going with a more legit company. Perhaps if they had accepted full responsibility and paid the full amount sooner I wouldn’t be writing this negative review. Poorly run business (If you’re going to take the risk and go with this company I would suggest filming the driver with your phone as proof of collection and get their name. It’s also worth making sure you have a receipt for the items and filming you pack the In the boxes Paisley Freight suggest you use. It’s also worth paying the amount to cover you for your insurance.)