Kits
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Great customer service
I recently contacted Kits about repairing my glasses that had a bent frame. I was expecting to need to ship them and pay a small fee for repairs but the agent Tony told me they would be replacing my pair of glasses for entirely free! I thought I would be paying for repairs or even worse buying a new pair of glasses unexpectedly, but I feel like Kits went above and beyond to give me a full replacement at zero charge.