EYG Home Improvements
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Great Products, Poor Service
I had windows fitted and the quality of the product is great, the downside was the fitters travelling from 10 minutes away and being 40 minutes late. I purchased the Conservatory (again the main product is great) and Windows on the buy now pay later scheme, it was explained that the 12 months to pay later would start when all the work had been done THIS IS NOT THE CASE, the contract started after the windows had been fitted which was 4 months before the conservatory. There was an ongoing water leak in the conservatory which was said to be for me to fix, I paid to replace a pipe only to find out it was the pipe EYG hadn't capped off properly, due to the severity of the leak the water was off for 5 days before they came to fix it! And I'm left to sort the damp on the walls. Having emailed numerous times and also phoned I've had nothing back from EYG. As a result I cancelled the soffits and fascias fitting but they failed to inform the fitters and turned up anyway then had the cheek to phone the next day to ask if I was happy with the fitting! And I've had a few calls asking if I want windows, doors or a conservatory. Overall a very disappointing experience.