lululemon.uk
Read all reviews for lululemon.uk →
Unbelievably painful returns process
Unbelievably painful returns process, and poor customer service. Tried to do an online return for some shorts I bought - kept getting an error message right at the end of the process, so eventually decided to use the online chat function. The guy was obviously dealing with multiple customers at once, and kept sending me the wrong messages relating to someone else's query. It took over 15 minutes of "chatting" to have the return processed. It shouldn't be that difficult in this day and age!