Sarah Smith

Online only, quicker with Amazon

Online only, quicker with Amazon

HP is synonymous with poor quality and time wasted

HP: A Brand in Freefall – From Innovation to Irrelevance HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy. Hardware Degradation Masquerading as Innovation Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely. Printers: The Poster Child for Corporate Contempt HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only. Support That Obstructs Rather Than Assists When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility. An Ecosystem of Intrusion Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect. Final Reflections HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.

SEMPRE IN ATTESA DI RIMBORSOn data 9 giugno ho fatto un ordine per…

Absolutely Disgusted