Routes Car Rental
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Avoid like the plague!
I returned my prepaid rental car at the Dorval location and I was told that there were no additional charges. I then received an emailed receipt showing that no additional charges were due. When I got home, I saw that the additional amount of CDN$174.91 had been charged to my credit card after the car was returned. When I questioned the charge, I was told that there was in fact no additional charge, and I was told to send proof. When I first sent documentation of the charge, I was told it was not received. When I sent proof of the charge a second time, Routes still insisted that there was no additional charge. I am currently in the process of disputing the charge through my credit card company.