Lloyds Bank Insurance
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Trying to transfer an investmentvISA…
Trying to transfer an investmentvISA into Lloyds Cash ISA. 6 weeks on and still no money. When you ring up you speak to a person who has no idea what’s happening and they have to wait in an online chat queue to get answers. One hour of endless waiting and using up all my phone credit. Only to be told that they have now sent an email to investment broker. Everything is done by snail mail, 2nd class. I had to wait over a week to get the initial transfer form. Finally I find out that my divested money has been transferred to Lloyds. Only after endless phone calls to discover that they had requested my money to be sent to them by cheque and then, if that actually navigates the Royal Mail post, another wait for cheque to be processed before money actually starts to earn interest in the ISA. What a waste of time and money. I can’t believe they treat customers trying to invest money with them in such an appalling manner. Why is everything being done by post? And why can’t they actually have telephone advisers that can answer questions? Totally hopeless. Rang their complaints number and Ofcourse over 20 minute wait to speak to anyone.