Lloyds Bank Insurance
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Staff are rude and beyond incompetent
Staff are rude and beyond incompetent, then have the cheek to play the victim card when you get frustrated at them for openly lying to you and wasting your time on a premium number! They refuse to do anything you ask them, literally even down to being transferred to the relevant department you were asked to call back with a dedicated reference number! Absolutely refused to transfer me after I cleared security, resulting in me now not being able to access my money in any capacity which I'm pretty sure is illegal! But no that's too much for Lloyd's staff! Then they make you repeat the same process over and over on said premium line despite having already cleared security, nope, do it again, and again.. What's that? You transferred departments? Security again! I literally had general switch board staff wasting my time asking for a reference number from the IT department when they actively knew they couldn't access it, because guess what!? They aren't in that department and can't log into that system, they also knew that I'd have to give it all over when they transferred me, which they didnt do! So why bother with your pathetic little power trip!? Just do what you've been asking to do and transfer me! Hands down the worst bank I've ever dealt with! I'll be moving over to a new bank ASAP! The staff actively try and sabotage you and prevent you from fixing problems they have caused.