TurnKey Vacation Rentals
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Avoid TurnKey at all costs.
I recently rented a TurnKey property for 1 week. When we arrived at the property, an entire floor of the house had not been cleaned. Dirty sheets on bed, soiled towels and dishes lying around, dishwasher full of dirty dishes. Not only were we greatly inconvenienced, we were also exposed to germs during COVID. When we contacted TurnKey for a partial refund, the assured us that we would receive one. However, it took us calling them 5-6 more times (over a two week period) to get them to finally issue us an $80 refund on an almost $7000 booking! Any normal property manager/owner would have offered us at least 1-2 days of our trip refunded. Every part of dealing with this company has been a nightmare. Their customer service people sound helpful, but no one actually does anything and the person handling your account can never be reached and definitely will NOT call you back. This only scratches the surface of how frustrating dealing with them has been. Avoid TurnKey at all costs.