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This review pertains to my experience…
This review pertains to my experience with the platform, not my counselor or therapist. The platform is absolute trash. They force you to pay upfront for a month (they have other options, such as weekly payments, but at a higher cost), then you spend half the month trying to schedule with your counselor. I’ve paid for 2 full months, but I’ve done maybe 4 sessions with my therapist. I’ve requested a cancellation and a prorated refund for the unused time. So far, my request has not been met. They gave me option to sign up for the weekly program, then they would prorate my refund. The weekly program doesn’t work for me, as I simply want to do sessions once every other week, and pay as I take them. I don’t have time to cancel my subscription every other week to avoid being charge for the weeks in between. I will gladly update my review should they honor my request, but for now, the experience has been horrible. I DO NOT RECOMMEND AND WILL GLADLY SHARE MY EXPERIENCE ACROSS ALL OF MY SOCIAL MEDIA PLATFORMS.