Home Bargains
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So close yet so far.. Issues with on-line store purchases
So close yet so far... shopping for goods for my business so this is regards the online store: Firstly I would like to thank John from the on-line sales customer services department for his level of service; he did what he said he was going to do and followed up with emails at each stage as a matter of record and indicate any actions to take and/or taken. Their despatch department left items only partly protected in protective packaging resulting in their sub-contracted delivery agent delivering a partly smashed order - twice! This is where John came in for a speedy refund for the orders but he advised that the whole order would not be replaced (delivery driver took whole partly damaged order away) it would be cancelled off to be re-ordered by myself. So start again I guess but got simlar results so back to John again...! The main problem with HomeBargins is trying to talk to a human being at their on-line shop Customer Services. It was very difficult to speak with anyone as the help pages on their website just send you in circles and definitely don't give the required telephone contact numbers at T J Morris (Parent Company). The whole even was all a bit of a time consuming faff really and I would mark them down further if it wasn't for John rescuing the situation. It's a shame really and prices and quality of items (the unbroken one's) is very good but they do need to sort out their packing and delivery service along with the website for contact details and the similar item damage feedback. I hope they are listening...!?!