Travel Trolley
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From Despondent to Accepting
Yesterday I called Travel Trolley because an emergency occured which impacted my travel plans. The staff member I spoke to was less than helpful and I put the phone down disheartened and and with plans to cancel my whole trip. Today I called back with the view to speak to a manager to complain about my previous experience and Joesph was the operator who picked up the phone. He was warm, understanding and made me feel like he was doing everything he could to try and help. At the end of the call even though I ended-up paying an extortionate amount of money for the changes that needed to be made to my trip at least I left the call feel well taken care of and feeling listened to. Cant recommend this particular member of TRavel Trolley enough. If you decide to book with them ask for Joesph!