VO
VOXI Mobile
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Voxi cancelled my order to make me buy at higher price
Bought a phone and sim during the black Friday deal. I received confirmation it would be sent via next day delivery. One week on after repeatedly trying to access the portal, which fails due to a confirmation number which the portal glitches on, and trying to contact a human (the chat bot also glitches when asking to speak to a person). I've just been told the order is cancelled and I will need to reorder, obviously without the deal in place. Customer service was very poor, they said it "could have happened for many reasons" when asked and just told me I had to reorder without the deal. Very poor all round