Home Hardware Stores
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Refusing to refund me after giving my order to someone else!
I ordered a reel lawn mower and ended up waiting almost two weeks for it to arrive. I managed to source one elsewhere in the meantime with next day delivery so planned to cancel the order for a refund. When I went to do so I was told the order had been collected! Turns out that the store handed the order to my neighbour, WITHOUT my permission and has billed me! So now I’m out the money, don’t have the item and the whole time fighting to get MY money back I’m being treated like I’m trying to commit fraud! What’s the point in having processes in place such as requiring ID if you’re just going to hand my order to the first person that knows my name? I no longer trust this company and will never return to any of its stores. The fact that this has happened in the first place is bad enough but to argue even when there’s someone else’s signature on the collection, NOT mine is absolutely unacceptable. I should not be penalized for one of your staff members making this mistake and the fact they’re keeping my money is out right theft.