Pakistan International Airlines
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I think Pakistan Airlines is completely unreliable.
In June 2023, I booked a flight from Lahore to Karachi leaving on the 5th of January 2024 in the evening (20:00 p.m.). Starting from June, they comunicated me several chancing in the departure time and, then, that my flight was first moved to the 6th and, then, to the 7th of January (unfortunately I had my intercontinental flight starting from Karachi on the 6th, early in the morning). Furthermore, I couldn't modify my booking by means of the Pakistan Airline web site anymore. The telefon number of their Office in Italy (Milan) was not responding and Pakistan Airlines never never responded to the emails I sent to their main Office in Karachi. Thanks to the help of an Islamabad tour operator, at the end the problem seemed to be solved, and the correct booking confirmed. Unfortunaly, just a few days before the departure, Pakistan Airline comunicated me a further change in the deperture time and, subsequently, that the flight was deleted, even if it still appeared correctly on Pakistan Airlines web site, that allowed me also to buy, for the flight itself, some more options, like snacks and more hold baggage. Tour operator told me that it was all O.K., but the evening of departure, the flight wasn't on the airport scoreboard. The Pakistan Airlines Office at the airport only told me "I'm sorry, the flight is deleted" without proposing me any alternative solution and/or an accomodation for the night. Furthermore, it is practically impossible for me to be refunded, as I don't know where ask for that, as they don't reply to emaisl and they seem not to have an office in Italy any more, even if it still is indicated on their web site. I think it would better to stay away from this airline. Fabio from Italy