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I've been a member for years. It is a great bank. Today I had an issue making an online purchase. I talked to Matthew in online chat. He went above and beyond to help resolve the issue. Great customer service.
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I am bipolar and need to get back on meds. The provider told me that because I was hospitalized once over 25 years ago I am not a good candidate for online care. Update: I requested a refund of my initial fee because there was no service provided. The request was denied. "Hello Jackie, Thank you for reaching out to us and I'm sorry for the misunderstanding. Unfortunately, we are not able to issue a refund for the services provided, including the initial video consultation and treatment recommendation from doctor. Please note that your provider not only completes a thorough review of all of your information prior to your scheduled consultation but they also hold that time on their calendar to complete your appointment. Our refund policy is outlined both in our terms of use and FAQ's, which states we are unable to issue refunds after the time of your initial scheduled consultation has passed." I will drop the issue but this place is not trying to help people and I truly feel like they ripped me off.