Tomato Energy
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Dreadful service and significant increase in my monthly bills
Inspite of Tomato finally getting in touch, their response is completely unsatisfactory and has not addressed my concerns or taken responsibility for their errors. This leaves me no alternative but to go to Ofgem. Dreadful service and significant increase in my monthly bills. I signed up in November for a 12 month contract using the agile tariff and the first 2 months were fine. Then, I did not receive any bills or statements from your company covering the months of January, February and March. On 25th April, I sent an email raising my concerns about the missing bills, explaining that without regular statements I was unable to monitor my usage or manage my household budget effectively. That email was not acknowledged, and I received no response. Instead, I was sent three outstanding statements, the first arriving on 29th April — but no explanation or apology for the delay. Worryingly, the average unit price for electricity in these statements is nearly double the rate charged during the first two months of my contract. Now paying significantly more than I was with Octopus. I sent a complaint in 2 weeks ago, this has not even been acknowledged.