Routes Car Rental
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A Bitter Car Rental Experience in…
A Bitter Car Rental Experience in Canada: A Warning for Travelers. A few months before my trip from Australia, I booked a car online from Routes car rental company in Canada and paid the full rental and insurance fees. After a long flight from Australia to Toronto, I proceeded to pick up the car. However, I realized that this company does not have an office at the airport, and the shuttle buses designated to take passengers to their parking lot were very far from the airport. I was forced to take a taxi at my own expense to their parking facility. Upon arrival at their location, the internet connection was constantly unstable (on and off), and they were unable to provide proper service. Despite having fully paid for the car in advance, apparent technical issues with their payment system prevented them from processing the deposit amount from my card. They unreasonably refused to hand over the car I had already rented and paid for, using various excuses such as "my card wasn't working." Furthermore, the staff were very inexperienced and lacked proper customer service skills. Ultimately, they neither gave me the car nor did they refund any money. Immediately after this unpleasant experience, I returned to the airport and easily rented a car from another company using the exact same documents and Visa card. This clearly indicates that the problem was not with my card, but rather stemmed from Routes' technical issues and lack of proper service. It appears this company seizes customers' money for various reasons, and unfortunately, as a traveler in Canada, you receive no support whatsoever. Please be extremely careful and avoid this company!