The Classy Home
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Purchased a recliner for $1400, wrong one sent
Purchased a recliner for $1400 that was supposed to be electric recline due to health reasons and that's what I had been searching for 6 months for What I received was a MANUAL reclining chair I made the order over the phone as to not have any errors. After recieving, i contacted the not so classy home for resolution. The 'lady' i spoke with Mary was immediately mean and offensive, as if she was prepared to act this way towards customers. Instead of looking up whom sold it to me, she used phone logs to see if i had called, yet left out in her review a 15 minute call that i had on my phone. and claimed the email of the order which was days later as i was told it was, was when i ordered. the 2 emails i got were 2 minutes apart, my email does not work that quick, place order, order received 2 minutes later, it just doesn't work that quick, unless they were both sent at same time days after the actual phone order, their order system was down at multiple times and would have messages like, "you can't order until 9pm" so if i can't order until 9pm and i called and put in the order at 10am, then they wouldn't be able to place the order till later also, which probably wasn't done on sunday night at 9-10pm when the store was closed. She was also stating that maybe i ordered another chair from another store...NO, i have the chair that came from this business that i ordered from this business, (not the right one) but no i didn't order 5 recliners from 5 different stores and i'm not sure who would do that anyway?? IF I had wanted a manual recliner, i could have bought 3.5 of them from WAYFAIR. Who would buy a $1400 manual recliner? no one. But of course logic and reason made no sense to her, with the NY attitude of the customer is never right. When asking for replacement info. i got no response, so now i have a recliner i can't physically use and a box it came in taking up my small lake cabin for over a month now. People used to have morals and character, but not anymore.