TopCar
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Unsafe crashed vehicle substituted, avoid
Booked a VW Caddy (or ‘equivalent’) through Jet2 from TopCar in Lanzarote, we did this specifically for sliding doors and load space as we have young children, we also booked car seats at the same time. Unfortunately when we arrived at the TopCar desk things got off to a disappointing start. We were handed a key to a Dacia wrapped in sellotape, and a car seat that didn’t match the weight range we’d order (not safe for a 3 year old). It later turned out the Dacia not only didn’t have the sliding doors and enough space for our luggage (Dacia has roughly half the boot space of a Caddy) but had also done over 38 thousand km, impressive on an island only 60km north to south. Things went from disappointing to worse when we found the car as it had suffered a rear collision, with damage to the boot and rear quarters. This meant the rear parking sensors were jammed permanently on having been pushed into the bumper. Going round from the damaged rear there was also damage into the windscreen in the middle of the drivers vision alongside the usual minor dings in most panels commensurate with a car that has racked up a lot of miles. Looking beyond the crash damage and wear and tear the good news is the tyres had tread and steering directed the car. Unfortunately the good news was short lived as a myriad of flashing red and amber lights on the dashboard told us to stop and we had to pull to the side of the road. Stuck on the side of the main road with traffic passing at speed we tried to open the bonnet, which it turned out was jammed stuck, presumably having not been opened in some time. After some persuasion while dodging the passing traffic we eventually got it open, and promptly found that the fluids were low or empty. We honestly did not expect this when booking through jet2 or a regulated airport rental place, We didn’t get the car we ordered or a suitable equivalent one as advertised. We were supplied one that had been crashed, with an amount of preventable issues that put it in a condition somewhere between unusable and unsafe. This feedback was also provided to TopCar before posting this review, no response was received.