XPLORA Mobile AS
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Xplora 3S lasted a year then died
I purchased a new, boxed Xplora 3S watch (out of stock on Amazon, but from Ebay) last june - and it worked fine for just over a year, at which point the watch has died completely. It wasn't dropped and my child isn't a deep sea diver, so I messaged Xplora support only to be told that it's probably a faulty battery issue, but they won't repair or replace the item (despite my showing proof of purchased from June2020, £99 paid and the Ebay advert showing it's new and unopened) - saying I have to have purchased it from an authorised seller in order for them to do anything. This is the first time I have experienced such an answer, and with expensive electronics I would expect a shelf life of better than a year. So, sadly I have to say that despite the watch being great when it worked, you may be in for a big shock if and when it stops working. I don't understand how the warranty or build quality can be affected by where the watch is purchased from. An expensive waste of money - I should have just bought a cheap mobile phone for my child rather than this low quality piece of electronic equipment.