APT River Cruises & Tours
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We enjoyed the holiday overall but room for improvement.
We enjoyed the holiday overall. The organisation aspect was not as good as we had come to expect from our numerous previous APT trips. The tour directors in Madrid and Lisbon didn't keep us as well informed as they should. I think this was because they were not receiving everything they needed from the support team. The crew on the ship were really good. They were very cheerful and couldn't do enough to help. The kitchen and waiting staff worked very well as a team. The soups were exceptional. Maria was a good tour director on the ship. The ship was often moored in remote locations. As an example the last day had the ship moored with a long walk for passengers and crew moving luggage up a very steep ramp and walking several hundred meters to the coach. Having a red and green group didn't really work. It created a them and us with two tour directors working against each other at times. The lady of the green group was quite rude at times and told members of our group once to go away when they asked a simple question. Perhaps the biggest complaint I have is about paying for a level 3 deck cabin to find that the lower level cabins had exactly the same foot print. We also missed things like a drink on return from an excursion, and hot towels for our hands; waiter service in the bar had no straws for drinks. No free laundry, canapés or butler service we have had in the past. These elements that previously demonstrated luxury we expect were missing on this trip. A little disappointing.