LifeStation
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NO RESOLUTION TO EQUIPMENT PROBLEMS
In 2024 my elderly mother was provided with this service, at no cost, by her health insurance provider and there were NO PROBLEMS...but that quickly changed when in 2025 she needed to pay a monthly fee for this service. We received notification, via a phone call and also with a red alert showing on her LifeStation console, that her button (necklace) needed to be replaced so a new one was sent to her. Once the new button was received it was activated but the red light wouldn't clear. I made at least 6 phone calls and spoke to multiple customer service representatives and was given multiple explanations and remedies to correct this red alert light problem...NONE OF WHICH HAVE WORKED!! And, she was also charged for the return mailing label, which I was NOT TOLD WOULD OCCUR! During my latest conversation on 1/18/2025 with yet another customer service rep I was AGAIN assisted in resetting the console to try to eliminate the red light alert...BUT THE RESET FAILED AGAIN! And, I was told my mom NEEDED A NEW BUTTON/NECKLACE, which is to be shipped. If LifeStation can't correct a problem with their equipment why would I EVER feel confident about their ability to provide the medical assistance should my mom fall and need help!!