Consumer Energy Solutions
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BEWARE ! NOW 19TH NOV AND NOT FIXED
I am in the middle of having indoor insulation, solar panels , radiators & a heat exchanger. So far I have not had clear information or guidance. I feel each client should have one project manager to inform and guide. And if appointments are delayed the client should be updated. So far it's been very stressful because of this lack of clarity and information. But the actual trades doing the jobs have been marvellous so far. Karl & Matthew came to do dry lining. They left upstairs immaculate. And made sure Sky was all connected after moving tv. They took care of my things and moved furniture as needed. They were cheerful and explained lots. When there was a small glitch they called the office 5 times to try to get it fixed. Today John, Callum and Kris. Solar PV installers came a day early to install the solar panels. I had a call asking if they could arrive early. (yes please!) They were extremely careful to keep my side gate shut, to keep dog safe while doing many trips. Solar panels look tidy though I am not qualified to say its a great job. They worked quickly, were polite and nice to my dog (top marks!) Edit they left a loose wire that next electrician said could have caused a fire Would recommend both teams so far Will update this as it progresses... Plasterers were also efficient. Solar was connected and clear guidance given Plumbers installed the heating and it was pandemonium. The house was full of pipes and tools. By the time they finished it was 15th working day. I had been told 10. And still huge holes in kitchen and bathroom for extractor fans, my external light outside removed, and plug sockets and switches hanging off the wall. The heating was turned on Friday & failed on Friday. Plumber returned Saturday & heating failed on Sunday. Called the company 3 times on Monday. Was promised callbacks by 2 but none materialised. Last call was on hold for 35 mins & gave up. A very unhappy customer Its now the 6th week. Heating still does not work for more than 2 hours Still a hole in bathroom wall and no extractor still rubbish left outside no electric to workshop since their electricians were in the house had smart meter fitted and told lucky house had not burnt down as solar electrician had left electric wire loose STRONGLY ADVISE YOU DO NOT USE THIS COMAPNY - IF ANYTHING GOES WRONG THEY DO NOT FIX AND ITS ALMOST IMPOSSIBLE TO CALL AS YOU ARE LEFT ON HOLD Edit to say after 6 months and a threat to go to court they sent an electrician Dan Jones round who fixed it in just a few minutes. Hurrah for Dan!