TestnGo Services
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Just Dreadful In Every Way
There is absolutely nothing positive I can say about this dreadful company. The details of how they let my wife and I down really badly are too long and tedious to go into. One of their main issues though is their lack of communication and even worse their abject failure to act on essential changes to appointment times when they are accepted by one of their agents, confirmed in writing, then not passed onto others in their organisation. In our case this resulted in us having no service from them whatsoever having paid for their top lateral flow test service. We were cheated and robbed. If you don't want this to happen to you then simply do not go near this company. They are dishonest, unreliable and thoroughly disreputable. Shocking! Updated: 10 August after their response to my review. Just how despicable is this? They are trying to blame me for this. Absolute shame on them. On 19 July I sent this email: Sent: 19 July 2022 12:26 To: Information Subject: RTNGO262366 Please can I change my appointment From: 16:00 - Sunday, 24 Jul 2022 (BST) To: 16:45 - Sunday, 24 Jul 2022 (BST) Their response was: That should be okay and I can change it for you now Kindest Regards James Customer Care Consultant TestnGo So when the appointment email arrived it stated: Phoebe is inviting you to a scheduled Zoom meeting on Sunday, Jul 24, 2022 at 4.00p Firstly, before you join the video call at your appointment time, please make sure that you have filled out your test booking reference form. This can be found in your confirmation of purchase email; this will generate the 7-digit number that you will need for your photo template when you register your test on our website: Antigen - Registration Form – TestnGo Please make sure you join at your appointment time, and we will admit you to the call once you have joined. If you do not attend your appointment, we will not be able to reschedule your appointment. Utterly shameful. We were going to be unable to join this call at 16:00 which is why we changed to 16:45. The way they have responded to my review tells you everything you need to know about why they should be avoided at all costs. Utterly disgraceful company!