Cruise1st
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Great service up front worst ever post sales ! Think twice.
You cannot fault Cruise1st and their agents in Sales. Mary Isaac was brilliant and has helped us on many cruises. That’s sadly where it stops. Cruise1st’s customer service experience cannot cope with post sales experience. I am still waiting for a response for an email sent on the 7th September 2023 over 6 weeks ago and I am only wanting to upgrade!!!! They have stated they will not deal with me til May next year 2024, 3 months before departure ! absolutely mental. I was wanting to book another cruise with them in June next year but am now going to go elsewhere to a local travel agent as they do not deserve the booking. They simply do not deserve the business. Such a shame as Mary was brilliant but their aftercare experience is absolutely shocking. I get it waiting a few days but 6 weeks and no reply and then being told to wait til May 2024 for a response is absolutely shocking. Why can the agent who did the original booking not deal with any changes to the booking is beyond me just like any normal travel agent. Be careful about booking!!! as they will not help you unless it’s 3 months before departure. God help you if your cruise is in 2025. Go local.