Mint Mobile
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Mint Acts Like They Care, But Don't Be Fooled
Used Mint for 3 months to test it out. Okay overall, but spotty service outside of the metro area. On the fence for renewal, I then realized my referral credit was missing from the initial sign-up. Called and customer service told me it would be available within 24-48 hours. Fourteen days later, still no credit. Called again. This time, after countless holds and exchange of irrelevant information, they said there was no order number, so I couldn't get the credit. Literally ZERO flexibility on their end to keep three new customers. Cancelled all three accounts. Math: missing referral credits = $60. Potential annual renewal $180 x 3 accounts = $540. Total revenue lost: $540 - $60 = $480. And that's just year one! Who runs a business like that? Sad.