American Water Resources
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Worthless policy
In September 2023 had a water line leak. My back yard looked like a lake and no water pressure inside. I called my plumber and he came out the next day and replaced water line. I called this company to file a claim, not knowing that they pick their own plumber. I was told that someone would call me. Four days later someone from AWR did call and told me that they could fix it on October 4. When I told them it was already fixed they sent me a reimbursement form. I obviously could not take pictures of before and during but I send pictures after the repair was made and also a picture of some of the pipe that was damaged. Other than the call in September, AWR has not contacted me at all. I called in October, November, and December. I was always told that everything was moving along and to be patient. On January 12, I called again. They told me that they had sent me the wrong reimbursement form and would send me another. When it was received it was the same form that I sent in in Septermber. I called eto see what was going on and this is the first time I heard the word 'denied.' Evidently my claim was denied in October. I was told that someone would call me and explain it all to me. That was five days ago. No call. I have had this insurance since 2016. I trusted these people. It was nothing but a scam from the very beginning.