Allergy Test
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No customer service. Can't talk to a human.
I tried to order two tests from allergytest but by mistake ordered three. My fault. Before I did anything to correct the mistake, I got an email from someone at healthystuff asking if I would prefer a couples test because that would save some money and offered to change the order and would send a link for the difference in price. I replied to the email and said sure, change it to a couples test. The email from healthystuff also said that I could cancel the order at allergytest. Interesting that they use several email addresses. Well, after waiting for days to hear back about the link I was promised, I just went to allergytest and cancelled the three orders. I was hoping to hear back that the cancellation had taken place so I could order the couples test. Never heard back. I then tried the "live chat" and was obviously talking to a computer, not a human. It asked me to explain the problem and I wrote out basically the same thing I am writing here. It replied that tests never expire and to just keep the extra one for use later. Not the info I was looking for. At that point the "live chat" was terminated and I couldn't send a rely. So I still don't know if my credit card will be charged or not. What a sleazy outfit!! An update. After I wrote the review I got a slew of emails from the company. It was confusing, but suffice it to say that everything got straightened out. Too bad I was ignored until I wrote a bad review but they did get back to me and all issues have been addresses satisfactorily.