CI
citizenM hotels
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Once great, now dreadful.
We only use the Tower Bridge Hotel, have done for 5 years now, three times a year. Sadly the standards from cleanliness, check in ease and just overall service have seriously declined the three visits. Also since Citizen prices have risen exponentially, others now offer better value. Decided after last trip to no longer use or recommend. The last visit ended with with a serious overcharging issue (again) that, was only resolved once the card company was involved. Mistakes happen, its how you deal with them that makes the difference. So long guys, it was great while it lasted, take care.