Browns Shoes
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Superior customer service
We would like to acknowledge and commend Director of Sales Wayne Wong, store manager Samson Zeray and the staff for the superior customer service you provide for us at the Browns location Hillcrest Mall. You took the time to listen to our concern and went out of your way to accommodate our needs. We are truly grateful for the compassion you showed our daughter. Prom is a very special time for a young adult. You can imagine how sad our daughter was, when 1 week before prom she fell down the stairs at school and sprained her ankle. On our way to the hospital her main concern was “How am I going to wear the shoes I bought for prom”. It was exceptionally kind of you to allow us to exchange the stunning high heels for a lower heel, overlooking the 30 day policy. The caring and understanding you showed for our situation was greatly appreciated. Your commitment to exceptional customer service is very deserving of recognition. We have always been pleased with the service at Browns however, your professionalism and commitment to customer service exceeded our expectations.