Celebrity Cruises
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Poor Customer Service - Always Check the Reviews
This is my first time booking with Celebrity Cruises and to be honest I wish I had read the reviews first. While I cannot comment on the quality of the cruise, given I have not been on the cruise yet, what I can say with certainty is that there customer service is a joke. If you have any issue, or simply want to book port transfers, be prepared for a 1h+ wait on the phone. Even then, you may be automatically hung up and have to start the hold all over again. Any attempt to resolve your issue by email is futile - with no response in over 2 weeks. I found that the customer service by Facebook messenger was actually good, with an average response time of 1 day - better than being on constant hold anyway. Make sure you get any price match deals before booking and in writing, otherwise you will simply be charged the full price. Also, transfers from Airport to Port are not included, despite cheaper deals on IGLU offering them as part of their package. I would not recommend booking directly.