LL
Lloyds Bank Insurance
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Customer services don't know what basic banking terms mean
Called customer services today to query an old unrecognised default that's appearing on my credit report. Customer support agent was unable to provide any information even though I've banked with Lloyds since 2008 and all of this information would be on file. He seemed to not even know what a default is, as he suggested it might be to do with an old savings account. When I said a savings account can't default and its likely to do with an overdraft, he said he's not trained. Told to go in branch to sort it out. Useless waste of time.