Will Demster

Dec 27, 2021

We booked a property for Christmas…

We booked a property for Christmas 2020. A few days before our trip, turnkey contacted us to inform us the rental was Canceled due to covid-19. We had paid for travel insurance for this trip, but when we submitted a claim, we were told our claim was denied because their was no mandatory quarantine (even though turnkey canceled the reservation). We were told our only option was to go back to the same house at a later date, so we rescheduled for December 2021. Well, the winter storms came through and now all the roads are closed and the police have said stay off the roads because travel is difficult to impossible. Not snowy roads, but closed roads. I spent 4 hours on hold with turnkey. Finally reached someone and asked to postpone to a later date, only to be told that we could not reschedule or get a credit for a later date. So we will be eating thousands of dollars. The travel insurance won’t cover anything because even though we paid for it, it only applied to our first reservation, not the rescheduled reservation. So in summary, Turnkey canceled our trip and wouldn’t give us a refund even with travel insurance. Then when there’s a natural disaster and there is no possible way to make it to our rental property, we wait on hold for 4 hours just for someone to say “sorry, nothing we can do”. I will never recommend this company to anyone, ever again.