RURAL RENTALS, S.L.
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I booked a vacation and requested a…
I booked a vacation and requested a cancellation due to personal reasons. I contacted customer service to process the cancellation, but the young lady who responded was unable to provide a solution. I wrote to her in English, and she replied in Spanish while addressing me informally, which I found unprofessional. I requested a phone call, but I never received one. I am extremely dissatisfied with this company. If you're in the tourism industry, at the very least, knowing multiple languages is essential to provide good customer service.