Celebrity Cruises
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Conned
My wife and I booked a cruise for July 2024 to celebrate our 30th wedding anniversary with Celebrity Cruises on the Celebrity Apex. We were not allowed to choose our own cabin but we were assured that we would get a cabin with a balcony when the cabins were allocated. This was very important to us. When the cabins were allocated we were given cabin 7307. We were excited to see what it looked like and went to the Celebrity app. It looked great, towards the stern of the ship on the left side. What I did not understand was the small symbols in the cabin location map which were inside the cabin. There was no key on the layout. I went online and used a search engine to discover that the small diamond symbol in the cabin meant that it had a restricted view. Further investigation on other sites informed us that this cabin had a 40% restricted view. We were gutted that the cabin given to us was nearly half obstructed. I contacted Celebrity and told them that we were unhappy with the cabin and told them that had we known that we would be given a restricted view cabin then we would not have booked, and this cruise was not cheap!! Celebrity responded by pointing us to the terms and conditions , basically we will lose our deposit if we cancel so its accept the poor cabin that we didnt want or lose money. Bare in mind that we paid full price for the cruise, it wasnt cheaper if we got a poor cabin. I honestly believe that this is a well practiced deception and dishonest. Who wants to pay full price for half a view? We certainly wont be going with Celebrity this time or any other. Please be aware of this practice.