Pure Electric UK
View company profile →
Better than expected.
My scooter came with a broken light, a few scratches and a crack in the wood. I understand there can be shipping damage and factory damage and I don't care for superficial scratches so emailed saying I do not want a full scooter replacement but I'd be happy being sent a new light and a deck. They were super helpful and sent out the part for free and I had them a couple of days later. Great support. The delivery time was great got it delivered next day with no delivery fee. I baught the scooter to travel to and from my parents which is 8 miles (each way) and the journey is very hilly. Due to knowing how these devices are tested I fully expected to get only half the advertised distance from it and I expected that 1 charge would just be enough to get me there and back before it dies (total of 16 miles). I put it on the medium setting and went to my parents, it only took 20% battery for the 40 minute journey. It preformed alot better than expected. Good product, great customer service.