Darwin Homes Property Management
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Inexcusable
So, what went wrong. Sadly, reading some of the previous reviews it's very much the same. The home wreaked of pet urine as soon as you walked in. Infested with roaches in every appliance (fridge, dishwasher, stove, microwave), mold in the fridge, mold in the microwave. Pet stains left in two of the bedrooms, and "crunchy stuff" still in the carpet. One of the doors was broken and just left open on the fridge so it was condensing and essentially just running water out of it onto the ground. Carpets that had literally been chewed up by (I'm assuming) the previous tenants pets. Toilets that didn't work and plumbing that leaked. Our list goes on and on, but just like so many of the others, we could not get anyone to respond on our move in day, via e-mail or customer service. They blamed the home owner as being "slow to respond" but when the home owner actually found out, they reached out to us to find out why they were asking for another $5000 for repairs as they had JUST PAID $8000 before we moved in. Somehow, even though they asked the home owner for more money, they still don't have a plan to fix any of the issues, they're still "reaching out to vendors". If you're asking for more money, what's it for? We've had 2 different "vendors" to the house to take pictures and report the issues and one Darwin associate to fix the shower and we're only today (a month and a half after they were notified of all of the issues) going to discuss with the owner a plan for resolution. I'm assuming at this point they forged our move in check list as we never got one yet one of the representatives said we had. I asked for a copy of that to be provided to me but, funny story, they couldn't find it. Yeah, cause we never were sent one to complete. I truly feel bad for the home owner as they have very much the same issues I'm reading here. Very little contact, as much "we didn't know" as they can possibly manage while pocketing everyone's money. At this point, I'll be sending much of the same information to the BBB, and as many outlets as I can. I know there are probably success stories out there, and I wish I could say that I was exaggerating our experience, but not only has the owner been in contact with legal representation but we have as well. Know your rights people and stay away from Darwin, everyone.