Internet-Bikes
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DO NOT ORDER FROM HERE!
I decided to order a bike from Internet Bikes for my daughters Birthday, the bike cost me over £100. When getting my second email I noticed that the email was in another language from a company called Toms. I emailed the company asking if the bike was been delivered to my address and how long the bike would take to be delivered, apparently my bike was been delivered to Jumbo Boschdijk in Eindhoven, when checking out I’m pretty sure I didn’t click for it to be delivered to there when I live in Yorkshire (England) I asked for a refund, but they said they will credit my account and I have to order again and put my address? I ask for a refund, they said it was my fault but as I’ve already said I ordered it to MY address. I then asked for another refund which I stated I was entitled to. Long and short of it the emails are currently going back and forth with me asking for a refund and then telling me there crediting my account. Pretty awful service, would highly recommend not ordering from here and looking at the past reviews it seems I’m not the only person who has had problems with this company. As I’m writing this review they have now emailed me back in response to my last email saying I do not want my account credited and that I want the money back to my card. They have replayed “yes we shall do that” after numerous emails been sent back and forth, I have asked how long my refund will take & im waiting for a reply. Let’s hope I get my refund.