Uncommunicative. Incompetent. Installation never got done.
I was approached in January by Dyson Energy Services' representative, via my lettings agent, to have cavity wall insulation installed for free under the government's ECO 3 scheme. I agreed, but communication was painfully slow, requiring repeated chasing on my part. A survey was undertaken in March, funding secured, and an installation date finally arranged for June. I completed all the necessary documentation authorising Dyson as the installer. As an absent landlord, I later wanted to know if the installation had gone ahead. The representative did not reply to numerous emails, so on 15th June I contacted Dyson directly via the contact form on their website, but did not receive a reply to that either. Finally I discovered from my agent that the installation had not gone ahead. After further chasing on my part, a new installation date was agreed for 21st June but shortly beforehand I was told that a different installer, Max Energy, would undertake the installation. Dyson's representative agreed to instruct the installer to collect the keys to my house from the lettings agent. Again, I later wanted to check the installation had gone ahead, but again all email and phone communications to Dyson's representative were ignored. When I approached Max Energy, they told me that their installers could not access the property, and that the house would now need to be surveyed again because the rules have changed. So the installation was never done and Dyson's representative continues to ignore email and phone communication.