Home Bargains
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They obviously place no value to customer goodwill or their reputation!
I bought a step stool from the Home Bargains store at Yate and on one of the very first times it was used, it broke under my wife. It was very fortunate that I was just next to her and managed to catch her thus preventing what would likely have been a bad fall. Still, my wife sprained her hip as a consequence. I contacted their customer service dept which gave me the runaround and insisted that I return the stool to the Yate store – even though I sent them several photographs of the broken object. As it had been a few months since I bought the stool, I had not kept the receipt (who keeps receipts for months on a less than £30 purchase?) My wife returned it as instructed and I wrote to customer service again informing them that it had been returned. I also sent them a photo of the receipt provided by the store – which included the name of the person accepting it. It has been three weeks since then and still no reply from home bargains. It just shows how pathetic they are and how little they care about customers and their reputation. They may be cheap, but if you have any problems with their products, do not expect any remedy or service!
