Mint Mobile
View company profile →
ABYSMAL CUSTOMER SERVICE
I have the 12 month /5G plan. This suits my needs for calls and data. I'm generally fine with the service. However, after T-Mobile bought the company (1.3 billion deal), the customer service has been notorioulsy bad. I purchased a 3 day international calling plan while in the UK in January 2025 The service connection never worked. I verified with Apple (at store) that all my iPhone parameters were set correctly. When i spoke to the "top notch Care team" at Mintmobile, he told me to delete my network. That will reset my phone. Dumb advice, the would delete ALL my settings as well. Another CSR told me "I'm sorry sir, but we see that your phone is "locked". You must go to the store and have it unlocked. My phone is not nor has it ever been locked. Those conversations were over the "chat" option. Each time, the connection was dropped. The conversation text, i wanted to record, disappeared. I finally requested and received a full refund of the 3 day international calling plan I purchased. If a company (T-Mobile) is going to ship their customer service groups overseas, then verify that the employees are proficient in dealing with paying customers phone issues. Do not make things up. Do not drop the call/chat. Do not suggest damaging resolutions.