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Staff were very helpful
Customer service staff were very helpful. I contacted the staff through live chat for SIM swap several times. The first time Sarah addressed to my problem and helped me to figure out the solution patiently. I waited for the new SIM and chatted with another staff, Peter. He was also really helpful to let me know the steps and procedures to do. And he also voluntarily kept me update with my SIM status without I logged in to chat again. The staff(s) I contacted were so kind-hearted and listened to my questions patiently. The waiting time for joining into live chat was serval minutes. It was really reasonable. Highly recommend this company.