JUCY Rentals
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Terrible company and horrible customer service
If I could give this company a zero I would. AVOID Myself and my partner rented the Star rv Polaris 2 for a week in Feb 2025. The air con unit in the cabin and the gas cooker did not work from when we initially picked it up. This became a problem from the second night onward and trying to get through to customer service was a complete waste of time. The most unhelpful service assistants I have ever dealt with. One lady who will remain anonymous took our call in the early afternoon of Monday the 17th and promised to call us back the following morning as "air con repair" in our area which was Coffs Harbour at the time was not open. She never called us back the next day so I rang again the following morning and another lady got us a late afternoon apointment at 3pm in renovan 20 mins outside of Byron Bay. We went to the appointment and were told to come back at 9:30am the next morning and were then told it could take a day or 2 minimum to be fixed and due to the fact of only having the campervan for a week found this a complete waste of our own time and a disgrace on the companies behalf. Long story short I would advise anyone looking for a campervan rental in Australia for the East coast in particular to avoid this company. I recieved a call from a manager at this company who was the only person who actually helped. He did compensate us for this but the amount in my opinion was too little (40% off day rates) but I did not argue as he was polite and I just wanted to be finished with it. A true disappointment of an experience.