Wine Spies
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5 stars is not enough
5 stars is not enough. The selection is great, the prices the lowest you can find, but above all the customer service is off the hook. I just posted a couple of weeks ago about the stellar service I have been receiving from Agent Malbec for years. A couple of days ago I had a need to open a new ticket to their support staff. This time the issue was worked by Agent Shiraz. As I had guessed my order did not ship on the expected date because of the Thanksgiving Day holiday, Agent Malbec confirmed that was indeed what had happened. This was due to the shipping company, and was not in anyway the fault of the Wine Spies. I let him know I completely understood and this did not reflect poorly on his company. Despite this he still made a very generous gesture to thank me for understanding and for being such a loyal, longtime customer. You just don't see this kind of customer appreciation anymore. They never cease to impress.